Location: Medellin, Colombia  (hybrid)

Reports to: CEO (LinkedIn) with technical reporting line to CTO (LinkedIn)

Company Overview

At AmazeVoice’s mother company Neurologic Digital Corp., we’re on a mission: to empower every business with an always-on digital personal assistant. 

Founded by two seasoned entrepreneurs with a track record of building successful technology companies, our product is powered by our breakthrough proprietary AmazeVoice platform. Our AI doesn’t just take messages—it holds real conversations, learns on the fly, and delivers human-grade service at machine speed. From streamlining sales pipelines to transforming after-hours support, we’re already revolutionizing how companies grow and scale. We move fast, experiment boldly, and celebrate every small win on our journey to make AI the world’s best teammate.

But we’re just getting started. Imagine a future where your digital assistant plugs securely into any system—your CRM, ERP, email, calendar, customer database, even your proprietary tools—and becomes the indispensable side-kick that anticipates needs, automates workflows, and surfaces insights before you even ask. A world where setting up a new integration is as simple as asking, “Hey AmazeVoice, sync our support tickets,” and it’s done—automatically, reliably, and without fuss. That’s the vision driving us forward: seamless, end-to-end AI support that scales with you, adapts to your processes, and elevates every person on your team.

Join us now, and you’ll help build the platform our grandchildren will take for granted—and marvel at how anyone ever managed without it. “How could you live without AmazeVoice before?” they’ll ask. And you’ll be proud to say, “I helped make that possible.”

So if you have astonishing intelligence and boundless energy, call our assistant Jacob at +1 737-325-8910 and take the first step toward an amazing career. 

Role Overview

You’re the first line of defense for both our customers and internal users. You’ll troubleshoot platform issues, manage our IT systems (workstation setups, email, VPNs) and build QA automation to keep releases rock-solid.

Key Responsibilities

• Respond to Tier-1 support tickets from B2B clients and internal employees
• Install, configure and maintain employee workstations, email accounts, VPNs and collaboration tools
• Document IT policies, maintain asset inventory and coordinate with external vendors for hardware/support
• Design, build and execute automated test cases (UI, API) to validate features and regression checks
• Report and track defects in Jira; work closely with engineers to verify fixes
• Set up of test environments 

Required Qualifications

• 2+ years in IT support or QA roles, ideally in a SaaS or fast-paced environment
• Hands-on with Windows, macOS and common enterprise tooling (Google Workspace, Office 365)
• Experience writing and running automated tests (Selenium, Cypress, Postman, etc.)
• Familiarity with ticketing systems (Jira, Zendesk) and basic networking concepts
• Attention to details, comprehensive testing strategies 
• GREAT (not good) communication skills
• Fluency in both English and Spanish

Preferred Qualifications

• Basic scripting ability (Python, Bash) for automation
• Knowledge of containerized testing environments and CI/CD integration

Skills & Competencies

• Customer-centric mindset with strong troubleshooting instincts
• Meticulous attention to detail and process discipline
• Excellent written and verbal communication

What we Offer

At Neurologic Digital, we thrive on collaboration and ownership, and we believe true innovation happens face-to-face. While you’re welcome to work from anywhere, we come together in our shared space 2–3 days each week—bringing our teams in Colombia, the U.S. and beyond into one room to spark creativity through real-time exchange. In cross-functional pods, you’ll lead projects end-to-end alongside engineers, PMs and success specialists, all united by our mission to build the future of AI.

What you’ll get:

• Competitive salary + equity so you share in our success
• Hybrid-flex policy: work remotely, but join us in the office 2–3 days weekly to co-create
• Full benefits package with local and global providers
• Learning stipend for conferences, courses or certifications
• Quarterly hack weeks & offsites—we’ll fly our LatAm and U.S. teams together to innovate and bond
• Hybrid-flex schedule: remote work plus 2–3 office days to co-create

Step into the Future of AI—Talk to Us Today

To take the next step, simply give our AmazeVoice HR Assistant, Jacob, a call at +1 737-325-8910. You’ll speak immediately with our digital assistant—no holds, no gatekeepers—to share your name, background and role of interest. Jacob will test your technical prowess and from there, one of our team members will reach out to guide you through the rest of the process. We welcome every qualified candidate in the Austin area who’s passionate about building the future of AI—let’s talk!