Location: Medellin, Colombia (hybrid)
Reports to: CEO (LinkedIn)
Company Overview
At AmazeVoice’s mother company Neurologic Digital Corp., we’re on a mission: to empower every business with an always-on digital personal assistant.
Founded by two seasoned entrepreneurs with a track record of building successful technology companies, our product is powered by our breakthrough proprietary AmazeVoice platform. Our AI doesn’t just take messages—it holds real conversations, learns on the fly, and delivers human-grade service at machine speed. From streamlining sales pipelines to transforming after-hours support, we’re already revolutionizing how companies grow and scale. We move fast, experiment boldly, and celebrate every small win on our journey to make AI the world’s best teammate.
But we’re just getting started. Imagine a future where your digital assistant plugs securely into any system—your CRM, ERP, email, calendar, customer database, even your proprietary tools—and becomes the indispensable side-kick that anticipates needs, automates workflows, and surfaces insights before you even ask. A world where setting up a new integration is as simple as asking, “Hey AmazeVoice, sync our support tickets,” and it’s done—automatically, reliably, and without fuss. That’s the vision driving us forward: seamless, end-to-end AI support that scales with you, adapts to your processes, and elevates every person on your team.
Join us now, and you’ll help build the platform our grandchildren will take for granted—and marvel at how anyone ever managed without it. “How could you live without AmazeVoice before?” they’ll ask. And you’ll be proud to say, “I helped make that possible.”
So if you have astonishing intelligence and boundless energy, call our assistant Jacob at +1 737-325-8910 and take the first step toward an amazing career.
Role Overview
As our Technical Account & Onboarding Manager, you’ll seamlessly take new clients from “signed contract” through to “fully operational.” You combine the relationship-building skills of an Account Manager with the delivery prowess of a seasoned Project Manager—focusing on automation, integrations and customer delight.
Key Responsibilities
- Client Partnership
- Be the main point of contact for all technical and process questions during onboarding.
- Align on success metrics (uptime SLAs, feature adoption targets, time-to-first-value).
- Workflow Discovery & Automation
- Conduct process mapping workshops to identify manual steps ripe for automation.
- Implement automated workflows (user provisioning, data ingestion, notification routing) using low-code platforms.
- Integration & Custom Projects
- Own integration scoping, vendor selection and technical coordination with engineers.
- Manage deliverables for both “out-of-the-box” connectors and bespoke API developments.
- Project Governance
- Create and maintain a unified project dashboard (scope, timeline, budget, risks).
- Facilitate weekly steering committee calls and produce concise status reports.
- Training & Handoff
- Develop client training sessions, step-by-step guides and knowledge transfer docs.
- Ensure a smooth transition to Customer Success for ongoing support and expansion.
- Continuous Feedback Loop
- Collect user feedback, feature requests and “lessons learned” for the Product team.
- Drive enhancements to our core onboarding toolkit and automation libraries.
Required Qualifications
- 3–6 years in a combined account management/project management role within SaaS or IT services
- Practical experience with automation tools (Zapier, Make, Power Automate)
- Proven ability to manage technical integrations (APIs, webhooks, ETL)
- Bilingual: fluent in English and Spanish
- Comfortable running workshops and presenting to executive-level clients
Preferred Qualifications
- Technical background (CS degree or bootcamp) or equivalent hands-on experience
- Familiarity with telephony APIs (Twilio, Plivo) and voice-AI concepts
- Prior experience in a distributed team across US & LATAM timezones
Skills & Competencies
- Relationship-centric: builds trust quickly with customers and internal teams
- Process-oriented: designs repeatable, scalable onboarding patterns
- Exceptional strategic‐thinking and problem-solving under uncertainty
- Outstanding verbal and written communication; able to translate technical concepts for non-tech stakeholders
- Data-driven decision making, with a bias toward action
- Results-driven: relentless focus on hitting milestones and delivering ROI
- Adaptable collaborator: thrives in dynamic environments and handles shifting priorities
What we Offer
At Neurologic Digital, we thrive on collaboration and ownership, and we believe true innovation happens face-to-face. While you’re welcome to work from anywhere, we come together in our shared space 2–3 days each week—bringing our teams in the U.S., Colombia and beyond into one room to spark creativity through real-time exchange. In cross-functional pods, you’ll lead projects end-to-end alongside engineers, PMs and success specialists, all united by our mission to build the future of AI.
What you’ll get:
- Competitive salary + equity so you share in our success
- Hybrid-flex policy: work remotely, but join us in the office 2–3 days weekly to co-create
- Full benefits package with local and global providers
- Learning stipend for conferences, courses or certifications
- Quarterly hack weeks & offsites—we’ll fly our LatAm and U.S. teams together to innovate and bond
- Hybrid-flex schedule: remote work plus 2–3 office days to co-create
Step into the Future of AI—Talk to Us Today
To take the next step, simply give our AmazeVoice HR Assistant, Jacob, a call at +1 737-325-8910. You’ll speak immediately with our digital assistant—no holds, no gatekeepers—to share your name, background and role of interest. Jacob will test your technical prowess and from there, one of our team members will reach out to guide you through the rest of the process. We welcome every qualified candidate in the Austin area who’s passionate about building the future of AI—let’s talk!
